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Policy

Policy
Sr. NoNameDate Of UpdationVersion
1
Comprehensive Deposit Policy
Download
2
Comprehensive Deposit Policy
Download
3
BSBDA Policy
Download
4
Deceased Claim Settlement Policy
Download
5
Customer Compensation Policy
Download
6
Comprehensive Deposit Policy
Download
7
Comprehensive Deposit Policy
Download
8
Customer Grievance Policy
Download
9
Code of Bank's Committment to Customers
Download
10
Customer Service Policy
Download
11
Revised KYC Policy w.e.f 2nd May 2023
Download
12
Privacy Policy for Mitra application
Download
13
Policy on Customer Suitability and Appropriateness
Download
14
attached Policy on Appointment of Statutory Auditors
Download
15
KYC/AML/CFT Policy
Download
16
Cheque Collection Policy
Download
17
Citizen's Charter
Download

Notices

Notices
Sr. NoNameDate Of UpdationVersion
1
Digital Savings Renewal_ T&C July'26.pdf
08-07-2026Download
2
Fino Reward Points- T&C Offer July'26.pdf
08-07-2026Download
3
Video KYC_ T&C July'26.pdf
08-07-2026Download
4
Fino Payments Bank Branches and CSP points information
01-07-2026Download
5
Fino Reward Points Terms & Condition - June'26
11-06-2026Download
6
Digital Savings Renewal_ T&C - June'26
11-06-2026Download
7
Video KYC -200 Cashback offer (Terms and Conditions) - June'26
11-06-2026Download
8
Video KYC -200 Cashback offer (Terms and Conditions) - April'26
15-04-2026Download
9
Fino Reward Points Terms & Condition - April'26
15-04-2026Download
10
Digital Savings Renewal_ T&C - April'26
15-04-2026Download
11
Renewal of Women's account offers (Terms and Conditions) - April'26
15-04-2026Download
12
Controlling Officer List
07-04-2026Download
13
Notices on Debit card Lounge Access effective 1st April 2026
01-04-2026Download
14
UPI Bonanza-T&C Offer Feb'25 (offer Period 17th to 24th Dec 25)
16-12-2025Download
15
Renewal of FinoPay Savings Account -250 Cashback offer (Terms and Conditions) – Dec’25
01-12-2025Download
16
Fino Reward Points Terms & Condition - Dec'25
01-12-2025Download
17
Video KYC -200 Cashback offer (Terms and Conditions) - Dec'25
01-12-2025Download
18
Renewal of Women's account offers (Terms and Conditions) - Dec'25
01-12-2025Download
19
Savings Accounts effective 1st Dec 2025
01-12-2025Download
20
Renewal of Women's account offers (Terms and Conditions) - Nov'25
01-11-2025Download
21
Video KYC -200 Cashback offer (Terms and Conditions) - Nov'25
01-11-2025Download
22
Fino Reward Points Terms & Condition - Nov'25
01-11-2025Download
23
Renewal of FinoPay Savings Account -250 Cashback offer (Terms and Conditions) - Nov'25
01-11-2025Download
24
FinoPay Savings Account 25- OTT's offer (Terms and Conditions) - Nov'25
01-11-2025Download
25
Revision in key Charges effective from 1st Nov 2025
30-09-2025Download
26
FinoPay Savings Account 25- OTT's offer (Terms and Conditions) - Sep'25
11-09-2025Download
27
Renewal of FinoPay Savings Account -250 Cashback offer (Terms and Conditions) – Sep’25
11-09-2025Download
28
Fino Reward Points Terms & Condition - Sep'25
11-09-2025Download
29
UPI Lite Terms and Conditions - Sep'25
11-09-2025Download
30
Video KYC -200 Cashback offer (Terms and Conditions) - Sep'25
11-09-2025Download
31
Renewal of Women's account offers (Terms and Conditions) - Sep'25
11-09-2025Download
32
Overall Debit Limits - CASA
06-08-2025Download
33
UPI_Fino Reward Points Terms and Conditions - Aug'25
01-08-2025Download
34
Video KYC -200 Cashback Terms and Conditions - Aug'25
01-08-2025Download
35
UPI Lite Terms and Conditions - Aug'25
01-08-2025Download
36
Fino Reward Points Terms & Condition - Aug'25
01-08-2025Download
37
Women's account offers Terms and Conditions - Aug'25
01-08-2025Download
38
Digital Savings Renewal_ T&C - Aug'25
01-08-2025Download
39
Payment through UPI using FinoPay App Rs.20 CashBack - Aug'25
01-08-2025Download
40
25- OTT's Terms and Conditions - Aug'25
01-08-2025Download
41
Savings Account Revised Interest Rates Effective from 1st Aug 2025
01-08-2025Download
42
Login Streak Campaign for FinoPay app user - 24th July to 31st July 2025
24-07-2025Download
43
Video KYC -200 Cashback Terms and Conditions
07-07-2025Download
44
UPI Lite Terms and Conditions
07-07-2025Download
45
Fino Reward Points Terms & Condition - July'25
07-07-2025Download
46
Payment through UPI using FinoPay App Rs.20 CashBack - June'25
10-06-2025Download
47
FinoPay Savings Account OTT play TnC June'25
09-06-2025Download
48
Digital Savings Renewal_ T&C June'25
09-06-2025Download
49
Fino Reward Points Terms & Condition - June'25
09-06-2025Download
50
UPI Lite Offer Terms & Condition for June'25 (10th to 30th June 2025)
09-06-2025Download
51
FinoPay Savings Account Video KYC Rs.200 Cashback offer - June'25
09-06-2025Download
52
Women's account offers Terms and Conditions - June'25
09-06-2025Download
53
Transaction Limits applicable to new Current Account / Savings Account
21-05-2025Download
54
FinoPay Savings Account OTT play TnC May'25
15-05-2025Download
55
Digital Savings Renewal_ T&C May'25
15-05-2025Download
56
Women's account offers Terms and Conditions - May'25
15-05-2025Download
57
UPI Lite Offer Terms & Condition for May'25 (15th to 31st April 2025)
15-05-2025Download
58
FinoPay Savings Account Video KYC Rs.200 Cashback offer - May'25
15-05-2025Download
59
Fino Reward Points Terms & Condition - May'25
15-05-2025Download
60
Overall Debit Limit - daily, monthly & yearly
03-05-2025Download
61
Important Notice – Closure of MTSS Operations
01-05-2025Download
62
Savings Account Revision Interest Rate W.e.f. 1st May 2025
01-05-2025Download
63
Savings Account Revision Interest Rate W.e.f. 1st May 2025
30-04-2025Download
64
UPI Lite Offer Terms & Condition for April'25 (24th to 30th April 2025)
24-04-2025Download
65
Digital Savings Renewal_ T&C June'25
08-04-2025Download
66
Fino Reward Points Terms & Condition - June'25
08-04-2025Download
67
UPI Lite Offer Terms & Condition for June'25 (10th to 30th June 2025)
08-04-2025Download
68
FinoPay Savings Account Video KYC Rs.200 Cashback offer - June'25
08-04-2025Download
69
Women's account offers Terms and Conditions - June'25
08-04-2025Download
70
Payment through UPI using FinoPay App Rs.50 CashBack - June'25
08-04-2025Download
71
Revision of Key charges Fino Payments Bank Digital Accounts effective from 7th May 2025
07-04-2025Download
72
FinoPay Savings Account 25- OTT's offer (Terms and Conditions) - Dec'25
01-04-2025Download
73
UPI Lite Offer Terms & Condition for April'25 (24th to 30th April 2025)
01-04-2025Download
74
FinoPay Savings Account OTT play TnC April'25
01-04-2025Download
75
Digital Savings Renewal_ T&C April'25
01-04-2025Download
76
Transaction Limits applicable to new Current Account / Savings Account
31-03-2025Download
77
FinoPay Savings Account OTT play TnC March'25
04-03-2025Download
78
UPI cashback upto Rs.200 (for Employee) - Mar'25
04-03-2025Download
79
FinoPay Savings Account Video KYC Rs.200 Cashback offer - Mar25
04-03-2025Download
80
Women's account offers Terms and Conditions - March'25
04-03-2025Download
81
Digital Savings Renewal_ T&C Mar'25
04-03-2025Download
82
UPI Bonanza-T&C Offer Feb'25 (offer Period 7th to 28th Feb 25)
07-02-2025Download
83
FinoPay Savings Account OTT play TnC Feb'25
01-02-2025Download
84
UPI Lite Offer Terms & Condition for Jan'25 (offer period : 21st to 31st Jan)
21-01-2025Download
85
Fino Reward Points Terms & Condition - Mar'24
03-03-2024Download
86
FinoPay Digital Savings Account Book My Show offer TnC for Video KYC completion - Feb24
01-02-2024Download
87
Fino Reward Points Terms & Condition - Feb'24
01-02-2024Download
88
FinoPay Savings Account OTT play TnC Feb'24
01-02-2024Download
89
Balance Build Up Campaign TnCs - Dec 23
01-12-2023Download
90
Balance Build Up Campaign TnCs - Dec 23
01-12-2023Download
91
Fino Payments Bank OTT play TnC Dec'23
01-12-2023Download
92
Fino Payments Bank Bill Payment and Mobile Recharge TnC_Dec'23
01-12-2023Download
93
TFino Payments Bank Merchant + Customer Cashback TnC - Dec-23
01-12-2023Download
94
Fino Payments Bank UPI Cashback_Tnc_Dec'23
01-12-2023Download
95
FinoPay Digital Savings Account Book My Show offer TnC Dec'23
01-12-2023Download
96
T&C - Fino Payments Bank Merchant + Customer Cashback November'23
23-11-2023Download
97
T&C - Fino Payments Bank OTT play November'23
23-11-2023Download
98
T&C - Fino Payments Bank UPI Cashback_Nov'23
23-11-2023Download
99
TnC for Book my show November'23
23-11-2023Download
100
UPI LITE Terms and Conditions for the month of NOV'23
23-11-2023Download
101
Change in Interest Rate for Sweep Account held with Partner Bank – Effective 13th November 2023
13-11-2023Download
102
T&C - Fino Payments Bank UPI Cashback_Nov'23
01-11-2023Download
103
TnC for Book my show November'23
01-11-2023Download
104
FinoPay Digital Savings Account Book My Show offer TnC Oct'23
01-10-2023Download
105
T&C – FinoPay Savings Account OTT Play Scheme Oct''23
01-10-2023Download
106
T&C - Fino Payments Bank OTT Play Sep''23
01-09-2023Download
107
T&C update for Rupay offers - Swiggy, Amazon & Myntra
01-09-2023Download
108
T&C update for Rupay offers - Swiggy, Amazon & Myntra
01-09-2023Download
109
T&C update for Rupay offers - Swiggy, Amazon & Myntra
01-09-2023Download
110
Fino Payments Bank Bill Payment and Mobile Recharge TnC Sept'23
01-09-2023Download
111
Change in Interest Rate for Sweep Account held with Partner Bank – Effective 1st September 2023
01-09-2023Download
112
T&C - Fino Payments Bank OTT Play August'23
01-08-2023Download
113
T&C - Fino Payments Bank UPI Cashback
01-08-2023Download
114
TnC for Book my show August'23
01-08-2023Download
115
FinoPay Savings Account OTTplay Offer July'23
01-07-2023Download
116
TnC Book My Show VKYC Campaign - July'23
01-07-2023Download
117
Fino Shubh Savings Account OTTplay Terms and Condition-july'23
01-07-2023Download
118
TnC-Fino Payments Bank UPI Cashback
01-07-2023Download
119
FinoPay Savings Account OTTPlay Offer June'23
08-06-2023Download
120
TnC of OTTplay offer for new CASA Account June'23
01-06-2023Download
121
TnC Merchant Onboarding OTTs offer June'23
01-06-2023Download
122
Revised KYC Policy w.e.f 2nd May 2023
02-05-2023Download
123
Prerequisites of CASA Account Closure of Deceased Customer
03-03-2020Download
124
Prerequisites of CASA Account Closure of Deceased Customer
03-03-2020Download
125
Prerequisites of CASA Account Closure of Deceased Customer
03-03-2020Download
126
Prerequisites of CASA Account Closure of Deceased Customer
03-03-2020Download
127
Women's account offers Terms and Conditions - July'25
Download
128
Digital Savings Renewal_ T&C July'25
Download
129
Payment through UPI using FinoPay App Rs.20 CashBack - July'25
Download
130
25- OTT's Terms and Conditions
Download
131
Terms and Conditions for Mobile Recharge Voucher Campaign
Download
132
Fino Reward Points Terms & Condition - Mar'24
Download
133
FinoPay Savings Account Video KYC Rs.200 Cashback offer - Mar25
Download
134
Women's account offers Terms and Conditions - March'25
Download
135
Digital Savings Renewal_ T&C Mar'25
Download
136
UPI cashback upto Rs.200 (for Employee) - Feb'25
Download
137
UPI Bonanza-T&C Offer Feb'25 (offer Period 7th to 28th Feb 25)
Download
138
FinoPay Savings Account Video KYC Rs.200 Cashback offer - Dec'24
Download
139
UPI Bonanza-T&C Offer Dec'24 (3rd to 15 Dec 24)
Download
140
Fino Reward Points Terms & Condition - Dec'24
Download
141
UPI cashback upto Rs.200 (for Employee) - Dec'24
Download
142
FinoPay Savings Account OTT play TnC Feb'25
Download
143
UPI Lite Offer Terms & Condition for Nov'24
Download
144
Shubh & Saral offer on New Account Opening - Period 15th Jan 2025 to 31st Mar’2025
Download
145
UPI Lite Offer Terms & Condition for Jan'25 (offer period : 21st to 31st Jan)
Download
146
FinoPay Savings Account Video KYC Rs.200 Cashback offer - Jan'25
Download
147
Rs.100 Mobile Recharge offer for customer do UPI using FinoPay App TnC - Jan'25 (4th Jan to 15th Jan)
Download
148
FinoPay Savings Account OTT play TnC Nov24
Download
149
UPI cashback upto Rs.200 (for Employee) - Nov'24
Download
150
UPI Bonanza-T&C Offer Dec'24 (12 to 31 Dec 24)
Download
151
UPI Bonanza-T&C Offer Dec'24 (3rd to 15 Dec 24)
Download
152
Fino Reward Points Terms & Condition - Dec'24
Download
153
UPI cashback upto Rs.200 (for Employee) - Dec'24
Download
154
FinoPay Savings Account OTT play TnC Dec'24
Download
155
FinoPay Savings Account Video KYC Rs.200 Cashback offer - Oct'24
Download
156
FinoPay Savings Account Video KYC Rs.200 Cashback offer - Dec'24
Download
157
FinoPay Savings Account OTT play TnC Nov24
Download
158
UPI cashback upto Rs.200 (for Employee) - Nov'24
Download
159
UPI cashback upto Rs.200 (for Employee) - Sept'24
Download
160
FinoPay Savings Account OTT play TnC Aug24
Download
161
₹50 Cashback on payment through UPI using FinoPay App - Aug'24
Download
162
Fino Reward Points Terms & Condition - Aug24
Download
163
UPI using FinoPay App - 1% cashback (offer period 25th to 30th Sep'24)
Download
164
₹50 Cashback on payment through UPI using FinoPay App
Download
165
Fino Reward Points Terms & Condition - Sep'24
Download
166
Digital-Women’s account VKYC upto 200 cashback offer TnC - Sep'24
Download
167
FinoPay Savings Account OTT play TnC June'24
Download
168
FinoPay Savings Account Video KYC Rs.200 Cashback offer - June'24
Download
169
Fino Reward Points Terms & Condition - June'24
Download
170
₹50 Cashback on payment through UPI using FinoPay App
Download
171
Fino Reward Points Terms & Condition - May'24
Download
172
FinoPay Savings Account Video KYC Rs.200 Cashback offer - May'24
Download
173
Revised Subscription Charges effective from 1st Jun 2024
Download
174
T&Cs For OTTplay offer on Account Opening Of FinoPay Savings Account - April 24
Download
175
FinoPay Savings Account Video KYC Rs.200 Cashback offer - April'24
Download
176
Fino Reward Points Terms & Condition - April'23
Download
177
Savings Account-Schedule of Charges w.e.f. 1st April 2024
Download
178
Current Account - schedule charges w.e.f. 1st April 2024
Download
179
Revised Bank Charges effective from 1st May 2024
Download
180
FinoPay Savings Account OTT play TnC Mar'24
Download
181
UPI transaction OTT Fancode offer using FinoPay App - March'24
Download
182
FinoPay Digital Savings Account Book My Show offer TnC March'24
Download
183
FinoPay Digital Savings Account Book My Show offer TnC Feb'24
Download
184
FinoPay Savings Account OTT play TnC Feb'24
Download
185
Fino Payments Bank UPI Cashback TnC Feb'24
Download
186
FinoPay Savings Account OTT play TnC Mar'24
Download
187
Payment through UPI using FinoPay App Rs.50 CashBack - Jan'23
Download
188
FinoPay Digital Savings Account Book My Show offer TnC for Video KYC completion - Jan'24
Download
189
UPI transaction OTT Fancode offer using FinoPay App - Jan'24
Download
190
FinoPay Digital Savings Account Book My Show offer TnC Dec'23
Download
191
Change in Interest Rate for Sweep Account held with Partner Bank – Effective 22nd Dec 2023
Download
192
UPI cashback upto Rs.200 (for Employee) - Jan'25
Download
193
Fino Payments Bank – Regional Offices List
Download
194
Fino Payments Bank – Regional Offices List
Download
195
Daily limits for Savings Account Products - Debit Limit, Cash Withdrawal & Fund Transfer Limits
Download
196
Daily limits for Current Account Products - Debit Limit Cash Withdrawal Fund Transfer Limits
Download
197
Fino Payments Bank Holiday List – Statewise
Download
198
Customer and Appropriateness
Download
199
Cyber Security Awareness Tips for Customers
Download
200
MGT-7 F.Y 2020-21
Download
201
CASA Customer who opens his account with Form 60 needs to be renew it every Financial Year
Download
202
Shubh Savings Account Annual Subscription Charges Revised to INR 449 wef 1st August 2021
Download
203
Customer Suitability and Appropriateness
Download
204
Effective 01st May 2021 the EOD Balance Limit for CASA Accounts will be INR 2,00,000
Download
205
Fino Payments Bank – IFSC Codes
Download
206
Account Closure Charges
Download
207
CASA Account Opening Form
Download
208
Fino Payments Bank Sweep Account - Change in Interest Rate
Download
209
IRDA Commission Rates
Download
210
New Customer Call Centre Number
Download
211
DICGC from website
Download
212
Revision in (a) Cash Withdrawal Daily Limit @ Merchant point & (b) UPI Limits
Download
213
Dengue & Malaria Insurance is now available on BPay
Download
214
Regarding NEFT Closure Timings
Download
215
Companies Act compliance
Download
216
Annual Disclosure of Complaints
Download
217
Compliance of Companies Act, 2013
Download
218
Aadhar card linking
Download
219
Availability of Nomination
Download
220
Do Not Pay Money to receive Large Funds from Abroad RBI Advisory
Download
221
Cheque Collection Policy
Download
222
Security Alert
Download
223
New Merchant Helpdesk Number
Download
224
TDS on Cash Withdrawals
Download
225
Rate of Interest on Savings Bank Account
Download
226
First Time Green PIN/Debit Card PIN generation for Fino Debit Card is disabled on Bpay
Download
227
Unavailability of specified services due to Annual Closing
Download
228
Janata Curfew
Download
229
Now, Customers can renew their Insurance Policies just by sending an SMS
Download
230
ICICI Lombard Personal Accidental Insurance available as standalone product
Download
231
Precautions against Fraudulent Transactions
Download
232
Issuance of New Debit Card
Download
233
Revised Rupay Platinum Debit Card Charges for Pratham and Saral Savings Account
Download
234
Core Banking System Upgrade of Partner Bank – Sweep A/C facility won’t be accessible
Download
235
Fraud and Cybercrime-Modus Operandi
Download
236
Raju and 40 thieves
Download
237
Notice of candidature proposing Prakash Iyer
Download
238
Notice of candidature proposing Rakesh Bhartia
Download
239
Notice of candidature proposing Rishi Gupta
Download
240
Introduction of Trxn Processing Fee above Free Limit w.e.f 1st Nov 2022
Download
241
Balance Build up Campaign T & C December 22
Download
242
E-NACH Mandate now accepted by Fino Payments Bank
Download
243
Revised Rate Of Interest on Saving Account W.e.f 7th Jan’23”
Download
244
Balance build-up campaign for February'23
Download
245
Revised Platinum Debit Card Charges_Saral Salary Account
Download
246
Change in Interest Rate for Sweep Account held with Partner Bank – Effective 1st March, 2023
Download
247
Balance Build Up Campaign T&C -Mar'23
Download
248
Complimentary BrainGym Jr Subscription T & C
Download
249
Revised Rate of Interest w.e.f. 7th Jan’23
Download
250
TnCs - Campaign for Minor - Major BSA customers
Download
251
FinoPay Savings Account BookMyShow Offer May'23
Download
252
KYC/AML/CFT Policy
Download
253
CASA Customer who opens his account with Form 60 needs to be renew it every Financial Year
Download